RETURNS INFORMATION

Please do not hesitate to contact us directly via email: contact@sontrava.com

may you have any kind of queries regarding the shipments and/or returns.

We are here to help.

PAYMENTS

1. Before sending any returns, please contact our Customer Care within 14 (fourteen) days from receiving your order at contact@sontrava.com and indicate your order number and your name.

2. Please make sure the items are unworn, unwashed and all the labels and paper tags are in original condition. Note that returned products without tags intact, or received more than 14 days after the purchase date will not be accepted.

3. To keep waste to a minimum please re-use our oryginal packaging when possible and send it to us via any trackable and insured service of your choice, at your expense. Please let us know the tracking number.

   Mail your return using your carrier of choice to:

   SON TRAVA
   Podchorazych St. 25/8
   00-721 Warsaw
   Poland

4. We’ll send an email to you once the items have been received . Once we have approved the return, you will receive a full refund. We use the same payment methods used in the original transaction. Please allow 1-2 weeks for your refund. Please note that the shipping charges and taxes paid (e.g., state, customs, VAT) for returns/exchanges are not refundable unless there is a defect in the merchandise.

We are sorry if you have received a damaged or wrong item. If this is the case, please contact or Customer Care via contact@sontrava.com indicating your order number and the name and we will take care of this issue.